Disney World is reopening later this month so it was expected that annual pass holders would start seeing charges resume on thier monthly payment plans, but some have reported being overcharged for the past three months while the theme parks were closed due to the coronavirus.
Disney World has already confirmed that they are aware of the mistake and are working to resolve the issue.
“Passholders on the monthly payment program were incorrectly charged today. We are in the process of reversing these charges and apologize for the inconvenience this caused,” a Disney spokesperson said in an email.
Disney World has been closed since mid-March due to the coronavirus pandemic. An email was sent to passholders in April stating that monthly payments were placed on hold through the closures. The company said it would refund payments made March 14 through April 5 for passholders who pay monthly.
Magic Kingdom and Disney’s Animal Kingdom theme parks will reopen July 11 and Epcot and Disney’s Hollywood Studios will reopen July 15. Disney has announced a phased reopening with limited capacity, new reservation protocols and health measures due to the coronavirus.